You will be an On-Call Tech. When the call volume warrants, you will be contacted by a supervisor to take calls on your provided VoIP phone until you are no longer needed.
Qualifications
• Exceptional customer focus with an emphasis on enhancing the customer experience
• Good oral and written communication skills
• Ability to handle a high volume of phone calls in a structured environment
• Proficient in Windows-based computer skills
Requirements
At Home Representatives are responsible for having access to the following minimum technical requirements for work in this position:
• Minimum computer requirements:
§ Desktop or Laptop PC (No Macintosh computers)
§ 1GHz processor
§ Windows XP or Vista operating system
§ 1GB of RAM
§ Sound card and speakers
§ 15" monitor
§ Webcam with video conference software
§ Windows Internet Explorer 7
§ Java Runtime Environment 1.4.2
§ Cisco VPN Client (software provided by teleNetwork) which does not run natively in any 64-bit environments
§ Virus and spyware protection software and a working firewall (Windows firewall is fine)
§ Additional software programs which may be required including Adobe Acrobat reader.
• Minimum network requirements
§ Broadband Internet connection (DSL and cable but not satellite, dial-up and wireless. A wireless network inside the home is allowed for the computer but not for the IP phone)
§ Power over Ethernet switch or other device capable of powering the Inter-tel 8622 IP keyset (which is a Low-Power 15.4W IEEE 802.3af device)
• You are responsible for maintaining a computer and network sufficient to provide an excellent customer experience equivalent to one that is provided normally within our call centers.
